Bilingual Medical Receptionist - Patient Concierge

Rendr; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays

Commuter Benefits

HSA/FSA

Job summary

Rendr in New York City is seeking a friendly medical receptionist to warmly greet patients and provide outstanding customer service across our practice network. You will schedule appointments, verify insurance, collect copays, check in patients, and coordinate with the Billing Team.

Fluency in English and Chinese is required, with a commitment to privacy and compassionate care across multiple offices. Join a diverse team that supports professional growth and values patient safety, accuracy, and

Qualifications

• High school diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and elevate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Skills

Bilingual English/Chinese

Excellent communication

Teamwork

Education

High school diploma

Job description

Rendr in New York City is seeking a friendly medical receptionist to warmly greet patients and provide outstanding customer service across our practice network. You will schedule appointments, verify insurance, collect copays, check in patients, and coordinate with the Billing Team.

Fluency in English and Chinese is required, with a commitment to privacy and compassionate care across multiple offices. Join a diverse team that supports professional growth and values patient safety, accuracy, and