Bilingual Medical Receptionist: Welcoming & Scheduling

Rendr; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Time Off

Paid Holidays

Commuter Benefits

HSA/FSA/Dependent Care

Job summary

Rendr is hiring Medical Receptionists across New York City’s boroughs (Brooklyn, Manhattan, Queens, Staten Island) to warmly greet patients, manage appointments, verify insurance, collect copays, and support a smooth patient experience in a fast-paced healthcare setting.

You will handle check-in, answer inquiries, assist with paperwork, and coordinate with the Billing Team while maintaining confidentiality and high standards of service.

Qualifications

• High school diploma or equivalent preferred.
• Bilingual English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalates questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Skills

Bilingual English/Chinese

Communication skills

Accountability

Patient safety

Adaptability

Teamwork

Organization

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR software

Job description

Rendr is hiring Medical Receptionists across New York City’s boroughs (Brooklyn, Manhattan, Queens, Staten Island) to warmly greet patients, manage appointments, verify insurance, collect copays, and support a smooth patient experience in a fast-paced healthcare setting.

You will handle check-in, answer inquiries, assist with paperwork, and coordinate with the Billing Team while maintaining confidentiality and high standards of service.