Bilingual Medical Receptionist (English/Chinese)

Rendr; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays/ Floating Holidays

Commuter Benefits

Health Savings Account/ Flexible Spend

Job summary

Rendr, a leading primary care focused medical group in New York City, is seeking medical receptionists to greet patients, schedule appointments, verify insurance, and support a high-quality patient experience across multiple offices.

Ideal candidates are bilingual in English and Chinese, with excellent communication skills, and comfortable handling confidential data in an EMR environment. Join a diverse team committed to compassionate care.

Qualifications

• Highschool diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Skills

Bilingual (English, Chinese)

Excellent communication

Teamwork and independence

Strong organizational skills

Education

High school diploma or equivalent

Tools

EMR familiarity

Job description

Rendr, a leading primary care focused medical group in New York City, is seeking medical receptionists to greet patients, schedule appointments, verify insurance, and support a high-quality patient experience across multiple offices.

Ideal candidates are bilingual in English and Chinese, with excellent communication skills, and comfortable handling confidential data in an EMR environment. Join a diverse team committed to compassionate care.