Bilingual Medical Receptionist — Full-Time Scheduling

Barrows Training and Education Physical Therapy; Modesto (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Golden Bear Physical Therapy, a member of Therapy Partners Group, seeks a full-time Medical Receptionist to support clinics in Modesto, Turlock, Ceres, Riverbank, Oakdale and Ripon as needed.

Starting hourly wage is $19.00–$20.00 per hour, with preference for bilingual English/Spanish. Duties include greeting patients, answering phones, coordinating with Billing, maintaining confidentiality, and upholding HIPAA compliance in a fast-paced outpatient setting.

Qualifications

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out, easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• An ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others, and give and receive feedback objectively.
• Must be able to identify and problem solve
• Possess dedicated team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby

Responsibilities

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care.
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
• Maintains patient confidence and protects operations by keeping information confidential
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Reviews Copay collection reports and helps identify accounts that may need to be reviewed
• Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
• Audits Payer Direct Portal to ensure notes are being uploaded/AUTH’s pulled
• Checks FOC Chats to ensure messages are being responded to and worked on
• Chart audit day/s in advance to ensure we have charts with documents and AUTH’s as required

Skills

Customer service

Organizational skills

Communication skills

Confidentiality

Multi-tasking

Active listening

Problem solving

Team player

Data entry

Telephone etiquette

Written communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Golden Bear Physical Therapy, a member of Therapy Partners Group, seeks a full-time Medical Receptionist to support clinics in Modesto, Turlock, Ceres, Riverbank, Oakdale and Ripon as needed.

Starting hourly wage is $19.00–$20.00 per hour, with preference for bilingual English/Spanish. Duties include greeting patients, answering phones, coordinating with Billing, maintaining confidentiality, and upholding HIPAA compliance in a fast-paced outpatient setting.