Bilingual Medical Receptionist: Front Desk & Patient Care

Soni Family practice; Lakeland (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

SFP Health Group in Lakeland, FL seeks a bilingual Medical Receptionist to join our Clinic Operations team. The role focuses on front desk duties, patient intake, insurance verification, and coordinating services for patients and providers.

The candidate should be able to manage multi-line calls, greet patients, collect payments, and maintain accurate records with strong organizational and communication skills. Bilingual Spanish/English preferred.

Qualifications

• 1-2 years of medical background.
• High school diploma or equivalent (Preferred).
• Previous experience as a medical receptionist (Preferred).
• Knowledge of medical terminology (1 year preferred).
• Some experience with Outlook, and Microsoft Office.
• Bilingual (Spanish and English preferred).

Responsibilities

• Registers patients and ensures that complete and accurate information is obtained.
• Accountable for the efficient operation of the front desk and reception function for a clinic department.
• Provides administrative and clerical support to facilitate the smooth operation of the clinic or department.
• Answer phone with multiple lines.
• Greet and direct patients and visitors to the clinic.
• Collect and record payments such as co-pays or balance.
• Ability to manage heavy call traffic quickly and accurately on multi-line systems.
• Knowledge of patient confidentiality and privacy requirements.
• Check in and check out patients.
• Verify insurance information.
• Coordinates and schedules services for patients and providers.
• Manages office supplies as needed.
• Monitors visitor access and issues passes when required.
• Receive/transfer patient records and filing system.
• Verify patient demographic information and accurately enter the same into computer system.

Skills

Detail oriented

Multi-tasking

Problem solving

Cross-functional training

Phone etiquette

Team oriented

Organizational skills

Medical terminology

Education

High school diploma or equivalent

1-2 years medical experience

Tools

Outlook

Microsoft Office

Job description

SFP Health Group in Lakeland, FL seeks a bilingual Medical Receptionist to join our Clinic Operations team. The role focuses on front desk duties, patient intake, insurance verification, and coordinating services for patients and providers.

The candidate should be able to manage multi-line calls, greet patients, collect payments, and maintain accurate records with strong organizational and communication skills. Bilingual Spanish/English preferred.