Bilingual Medical Receptionist: Patient Care & Scheduling

Humanitary Medical Center Inc; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

401K

Voluntary Life Insurance

Employee Assistance Program (EAP)

Employee discounts

Medical Insurance

Job summary

Humanitary Medical Center Inc. is seeking a Front Desk professional in Winter Haven, FL. The role greets patients, schedules appointments, answers routine questions, and maintains records using practice management software and portals.

Ideal candidates will be bilingual in Spanish and English, with experience as a Medical Receptionist, strong communication skills, and a professional, empathetic approach to patient care. The position is full time in a clinical reception area.

Qualifications

• Must be able to communicate in Spanish and English.
• Proven experience as a Medical Receptionist or similar role.
• Active listening and communication skills.
• Knowledge of HIPAA regulations and maintaining patient confidentiality.
• Capable of managing difficult or emotional customer situations by responding promptly to members needs and requests.
• Patient focus, multi-tasking, time management, attention to detail, quality focus.
• Capable to demonstrate empathy.
• Superior customer service skills.
• A high level of professionalism and understanding of patients' rights and responsibilities.
• Must exhibit good active listening and comprehension skills.
• Ability to handle patient’s requests, concerns and complaints.
• Work well under stressful conditions and treat patients with respect and dignity.
• Excellent interpersonal and organizational skills.
• Able to write, read and speak clearly.

Responsibilities

• Greets patients, schedules appointments, and maintains records.
• Uses PMS, patient portal, and reminder systems to manage scheduling and records.
• Maintains a safe, secure work environment and complies with regulations.
• Welcomes patients and visitors by phone or in person.
• Demonstrates compassion, empathy and patience with patients.
• Communicates effectively with patients, families, and staff.
• Performs various office tasks as needed
• Minimizes patients' stress by addressing questions and maintaining calm in reception.
• Distributes mail and couriers.
• Protects patient confidentiality of medical and personal information.
• Follows policies, reports needed changes to maintain operations.
• Provides directions to the office to new patients, practitioners, and vendors.
• Contributes to team effort by achieving related results.
• Other duties as assigned

Skills

Bilingual Spanish & English

Active listening

Communication skills

HIPAA knowledge

Customer service

Professionalism

Handling stressful situations

Attention to detail

Interpersonal skills

Reading and writing clearly

Job description

Humanitary Medical Center Inc. is seeking a Front Desk professional in Winter Haven, FL. The role greets patients, schedules appointments, answers routine questions, and maintains records using practice management software and portals.

Ideal candidates will be bilingual in Spanish and English, with experience as a Medical Receptionist, strong communication skills, and a professional, empathetic approach to patient care. The position is full time in a clinical reception area.