Bilingual Front Desk & PA Specialist

RETINA CONSULTANTS OF LOS ANGELES, INC.; Glendale (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

RETINA CONSULTANTS OF LOS ANGELES, INC. is seeking a full-time, on-site Front Desk Receptionist and PA Specialist in Glendale, CA, also serving Monterey Park. This role requires fluency in Chinese and English and involves greeting patients, checking in/out, and verifying insurance information.

Responsibilities include handling calls, scheduling, maintaining a tidy front desk, and ensuring patient privacy. Prior EHR experience and coordination with clinical teams are a plus.

Qualifications

• High school diploma or equivalent.
• Experience in a medical front desk environment is preferred.
• Fluent in English and Chinese (Mandarin or Cantonese).
• Familiarity with electronic health records and scheduling systems is a plus.

Responsibilities

• Greet patients and visitors with a welcoming, professional experience.
• Manage check-in/check-out and verify insurance information.
• Answer and route calls, messages, and patient inquiries.
• Coordinate appointment scheduling and assist patient requests.
• Maintain an organized front desk and handle clerical tasks.
• Protect patient confidentiality and handle sensitive information.
• Collaborate with clinical and admin teams to ensure smooth operations.
• Assist with insurance eligibility, benefits verification, and PA requests.
• Document payer information and manage denials or appeals as needed.
• Coordinate with physicians, pharmacies to prevent delays.

Skills

Receptionist duties

Phone etiquette

Customer service

Bilingual English/Chinese

Medical front desk experience

Education

High school diploma

Tools

Electronic Health Records

Job description

RETINA CONSULTANTS OF LOS ANGELES, INC. is seeking a full-time, on-site Front Desk Receptionist and PA Specialist in Glendale, CA, also serving Monterey Park. This role requires fluency in Chinese and English and involves greeting patients, checking in/out, and verifying insurance information.

Responsibilities include handling calls, scheduling, maintaining a tidy front desk, and ensuring patient privacy. Prior EHR experience and coordination with clinical teams are a plus.