Bilingual Medical Receptionist

PandoLogic; Lufkin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Lufkin, TX is seeking a Medical Receptionist to greet and assist patients, manage appointments, and maintain records. The ideal candidate must be fluent in both English and Spanish, and possesses strong customer service skills. Responsibilities include ensuring patient satisfaction, protecting patient confidentiality, and managing office inventory. This is a full-time entry-level role in the health care sector with opportunities for growth.

Qualifications

• Must be fluent in both English and Spanish.
• Entry level position.
• Experience in customer service is preferred.

Responsibilities

• Greet and assist patients; schedule appointments.
• Maintain patient records and accounts.
• Handle patient inquiries and provide information.
• Ensure confidentiality of patient information.
• Maintain inventory and order supplies as needed.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Job description

1 day ago Be among the first 25 applicants

All applicants must be fluent in both English and Spanish.

Job Purpose

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Duties

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Health Care Provider

Industries

IT Services and IT Consulting

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