Bilingual Medical Phone Operator—Scheduling & Billing

Argus Medical Management, LLC; Lakewood (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

ProHealth Partners in Lakewood, CA is seeking a Medical Phone Operator to support a busy clinical office. This full-time, direct-hire role offers standard clinic hours: Monday–Friday, 8:30am–5:30pm.

Pay ranges from $23–$25 per hour, with responsibilities including patient inquiries, appointment coordination, and insurance verification. Ideal candidates will have at least 1 year of experience managing clinical phone lines, be bilingual, and possess knowledge of medical terminology and insurance

Qualifications

• Minimum 1 year managing phone lines in a clinical setting.
• Bilingual required.
• Familiar with medical terminology.
• Experience with medical insurance processes.

Responsibilities

• Answering multiple phone lines and respond to patient inquiries.
• Schedule, confirm, and reschedule appointments and follow-up visits.
• Greet and check in patients.
• Verify insurance coverage and demographic information.
• Collect patient payments and communicate fees due.
• Maintain accurate documentation in the EHR system.
• Route messages to appropriate staff members.

Skills

Bilingual

Medical terminology

Medical insurance

Phone support

Job description

ProHealth Partners in Lakewood, CA is seeking a Medical Phone Operator to support a busy clinical office. This full-time, direct-hire role offers standard clinic hours: Monday–Friday, 8:30am–5:30pm.

Pay ranges from $23–$25 per hour, with responsibilities including patient inquiries, appointment coordination, and insurance verification. Ideal candidates will have at least 1 year of experience managing clinical phone lines, be bilingual, and possess knowledge of medical terminology and insurance