Bilingual Medical Front Desk Specialist

CenterWell Senior Primary Care; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability insurance

Life insurance

Job summary

CenterWell Senior Primary Care is seeking a Medical Receptionist to handle front desk duties, answer and route calls, greet visitors, and support a busy primary care location in Sand Lake Corners. This role emphasizes patient-first service within a structured setting and requires strong organizational and communication skills.

The position reports to the Center Administrator and offers a stable schedule, working Monday to Friday, with a 40-hour workweek.

Qualifications

• High School Diploma or GED.
• 1 year or more experience in a Healthcare setting as a Medical Front Desk receptionist with a strong Customer Service background.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Knowledge of Medical Terminology.
• Bilingual (English/Spanish).
• Experience with EMR Systems (Electronic Medical Records).

Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greet visitors and determine the nature of their visit, issue visitor passes and logs.
• Alert appropriate party of visitor arrival or direct visitors to appropriate office.
• Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and email address.
• Assist with miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
• Limit decisions to defined parameters around work expectations, quality standards, priorities and timing, and work under close guidance and within established guidelines with minimal opportunity for deviation.

Skills

Customer Service

Phone Etiquette

Bilingual English/Spanish

Team Player

Multitasking

Attention to detail

Organizational skills

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

MS Access

EMR Systems

Job description

CenterWell Senior Primary Care is seeking a Medical Receptionist to handle front desk duties, answer and route calls, greet visitors, and support a busy primary care location in Sand Lake Corners. This role emphasizes patient-first service within a structured setting and requires strong organizational and communication skills.

The position reports to the Center Administrator and offers a stable schedule, working Monday to Friday, with a 40-hour workweek.