Bilingual Medical Front Desk Specialist

Premierpainfitchburg; Fitchburg (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k)

Job summary

PremierPain Fitchburg is seeking a reliable bilingual medical receptionist to join our front office team. The ideal candidate will be detail-oriented, personable, and capable of handling administrative and clinical support tasks in a busy pain management clinic.

Greet and check in patients, answer calls, verify insurance, update records, and coordinate with staff. Willingness to cross-train for light clinical duties such as collecting urine drug screens and recording vital signs.

Qualifications

• High school diploma or equivalent.
• Previous medical office or receptionist experience is a plus.
• Familiarity with EMR systems is a plus.
• Excellent communication and organizational skills.
• Ability to multitask and stay calm under pressure.
• Willingness to assist with light clinical duties (training provided).

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Answer and direct phone calls, manage voicemails, and schedule appointments.
• Handle insurance verifications and prior authorization requests.
• Maintain and update patient records with accuracy and confidentiality.
• Perform general office duties such as filing, scanning, and faxing documents.
• Coordinate with other staff to ensure smooth office operations.
• Collect urine drug screens and take/record patient vital signs (as needed).
• Room patients and prepare them for their visit with the provider.

Skills

Bilingual English/Spanish

Medical receptionist experience

EMR familiarity

Multitasking & customer service

Education

High school diploma or equivalent

Tools

EMR systems

Job description

PremierPain Fitchburg is seeking a reliable bilingual medical receptionist to join our front office team. The ideal candidate will be detail-oriented, personable, and capable of handling administrative and clinical support tasks in a busy pain management clinic.

Greet and check in patients, answer calls, verify insurance, update records, and coordinate with staff. Willingness to cross-train for light clinical duties such as collecting urine drug screens and recording vital signs.