Bilingual Medical Front Desk – Spanish Speaking (Downtown)

Urology San Antonio; San Antonio (TX); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Urology San Antonio is seeking a Medical Office Receptionist for the Downtown location who speaks Spanish. The role handles front desk duties, patient check-in/check-out, and serves as the first impression with courteous service.

Responsibilities include answering calls, collecting demographics and insurance details, collecting co-pays, and documenting requests with attention to detail while maintaining empathy for patients in need of care.

Qualifications

• High school diploma or GED required.
• Experience in a medical office or healthcare setting.
• EMR experience.
• Experience with insurance verification for patient eligibility.

Responsibilities

• Answer and direct phone calls.
• Collect and verify patient demographics, insurance, and other relevant information.
• Collects co-pays and any balances on patient accounts.
• Ensure professionalism while maintaining excellent patient service.
• Accurately document all patient requests and information.
• Keen attention to details.
• Adept at creative problem-solving.
• Ability to empathize with patients in need of care.

Skills

Phone etiquette

Interpersonal communication

Empathy

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

EMR software

Insurance verification systems

Job description

Urology San Antonio is seeking a Medical Office Receptionist for the Downtown location who speaks Spanish. The role handles front desk duties, patient check-in/check-out, and serves as the first impression with courteous service.

Responsibilities include answering calls, collecting demographics and insurance details, collecting co-pays, and documenting requests with attention to detail while maintaining empathy for patients in need of care.