Bilingual Medical Front Desk Coordinator

ENT & Allergy Associates of Florida; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

STD/LTD/Life

401K

Paid holidays

PTO

Job summary

ENT and Allergy Associates of Florida is seeking a Medical Front Desk Representative for our Tampa office. This is a full-time position, Monday to Friday, 8:00 AM to 5:00 PM, focused on delivering excellent patient care and efficient front-desk operations.

Ideal candidates have strong customer service skills; bilingual English and Spanish is required. Prior medical front desk experience is preferred but not essential, and training will cover all aspects of ENT and Audiology services.

Qualifications

• Preferred 1-year experience in a medical practice.
• Strong customer service and interpersonal skills.
• Clear written and verbal communication with a good speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Bilingual English and Spanish required.

Responsibilities

• Providing superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification.
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability.
• Maintain hard copy patient records as well as the files stored in our EHR.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Medical terminology

Computer literacy

Bilingual English/Spanish

Job description

ENT and Allergy Associates of Florida is seeking a Medical Front Desk Representative for our Tampa office. This is a full-time position, Monday to Friday, 8:00 AM to 5:00 PM, focused on delivering excellent patient care and efficient front-desk operations.

Ideal candidates have strong customer service skills; bilingual English and Spanish is required. Prior medical front desk experience is preferred but not essential, and training will cover all aspects of ENT and Audiology services.