ENT Medical Front Desk Coordinator – Bilingual a Plus

ENT and Allergy Associates of Florida; Port Charlotte (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

STD/LTD/Life insurance

401(K)

6 Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida seeks a Medical Front Desk Representative for a full-time role in Port Charlotte. You will handle patient check-in/out, insurance data, appointments, and payments in a busy ENT practice. EMR proficiency and strong communication are essential.

Ideal candidates bring patient-focused service, teamwork, and reliability. Bi-lingual Spanish is a plus. This position supports our mission to deliver comprehensive ENT care with compassionate front-office service.

Qualifications

• Preferred 1-year previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• The ability to prioritize and handle a high volume of patients.
• The ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bi-lingual Spanish speaking is a plus.

Responsibilities

• Providing superior customer service to all patients and guests.
• Answer multi-line phones.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification.
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability.
• Maintain hard copy patient records as well as the files stored in our EHR.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Multitasking / prioritization

Team player

Medical terminology

Computer literacy

Bi-lingual Spanish (nice to have)

Tools

EMR system experience

Job description

ENT and Allergy Associates of Florida seeks a Medical Front Desk Representative for a full-time role in Port Charlotte. You will handle patient check-in/out, insurance data, appointments, and payments in a busy ENT practice. EMR proficiency and strong communication are essential.

Ideal candidates bring patient-focused service, teamwork, and reliability. Bi-lingual Spanish is a plus. This position supports our mission to deliver comprehensive ENT care with compassionate front-office service.