Bilingual Healthcare Support Specialist (EN/ES) - Remote

Teleperformance USA; Nevada (IA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Mental health programs

401(K) & life insurance

Job summary

Teleperformance USA seeks a Healthcare Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment. The role emphasizes using web-based tools to resolve inquiries and delivering a seamless, positive customer experience, with emphasis on service delivery.

Applicants must have a High School Diploma, at least 6 months in CS, and be 18+; bilingual English/Spanish preferred;

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• Proven oral & written communication skills in both English and Spanish.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Bilingual English/Spanish

Customer service experience

Typing 25 wpm

Windows proficiency

18+ years old

College degree preferred

Education

High School Diploma or equivalent

Job description

Teleperformance USA seeks a Healthcare Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment. The role emphasizes using web-based tools to resolve inquiries and delivering a seamless, positive customer experience, with emphasis on service delivery.

Applicants must have a High School Diploma, at least 6 months in CS, and be 18+; bilingual English/Spanish preferred;