Bilingual Medicaid Applications Specialist (Spanish)

Help At Home, LLC; New York (NY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Employee assistance programs

Wellness initiatives

Flexible schedules

Job summary

Help At Home, LLC is seeking a detail-oriented Medicaid Representative to guide clients through Medicaid applications and recertifications. This on-site role requires handling confidential information, verifying documents, and ensuring accuracy before submission via the SPS Medicaid portal.

The ideal candidate will have strong communication and interpersonal skills, two years in customer service or sales, and prefer bilingual Spanish abilities.

Qualifications

• High School diploma or GED required.
• At least two years of previous experience in Customer Service or telephone sales.
• Bilingual Spanish speaking preferred.
• Strong communication skills and interpersonal abilities.
• Proficient with Microsoft Office and Salesforce.

Responsibilities

• Assist clients with completing Medicaid applications and recertifications.
• Review and verify income information and other required documentation.
• Ensure applications are complete and accurate before submitting them through the SPS Medicaid portal.
• Monitor submitted applications and respond to requests for additional information or documentation.
• Communicate with clients to obtain missing documentation and provide updates.
• Track applications and provide ongoing support until Medicaid approval is received.
• Maintain accurate and confidential client records and documentation.
• Deliver responsive, professional customer service throughout the intake process.

Skills

Strong communication

Interpersonal skills

Data entry

Bilingual Spanish Speaking

Education

High School diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

HHAexchange

Salesforce.com

Job description

Help At Home, LLC is seeking a detail-oriented Medicaid Representative to guide clients through Medicaid applications and recertifications. This on-site role requires handling confidential information, verifying documents, and ensuring accuracy before submission via the SPS Medicaid portal.

The ideal candidate will have strong communication and interpersonal skills, two years in customer service or sales, and prefer bilingual Spanish abilities.