Bilingual Mandarin Social Media Trust & Safety Moderator

VXI; Palmetto (GA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Cell phone discounts

Referral program

Career growth

Job summary

VXI Global Solutions is seeking a Bilingual Chinese Mandarin-speaking Social Media Account Moderator for our Trust & Safety team. The role is 100% non-voice and judgment-based, focusing on policy enforcement and community standards across user accounts, messages, and appeals.

You will review content for policy violations, document decisions, and work onsite in Morrow, GA, with 40 hours per week and training provided. Fluency in Chinese and English is required.

Qualifications

• Fluent Chinese and English required.
• Experience in content moderation or trust & safety preferred.
• Ability to work 40 hours per week onsite in Morrow, GA.

Responsibilities

• Review and moderate user accounts and user-generated content according to defined platform policies and community standards.
• Evaluate private messages and group chats for policy violations.
• Assess and process account appeals using established enforcement guidelines.
• Make consistent, objective enforcement decisions based on platform standards.
• Accurately document moderation actions, decisions, and rationale.
• Support platform safety, authenticity, acceptable-use, and trust standards.
• Meet established quality, productivity, attendance, and decision-consistency benchmarks.
• 100% non-voice, case-based work.

Skills

Fluent Chinese

Fluent English

Content moderation

Job description

VXI Global Solutions is seeking a Bilingual Chinese Mandarin-speaking Social Media Account Moderator for our Trust & Safety team. The role is 100% non-voice and judgment-based, focusing on policy enforcement and community standards across user accounts, messages, and appeals.

You will review content for policy violations, document decisions, and work onsite in Morrow, GA, with 40 hours per week and training provided. Fluency in Chinese and English is required.