Bilingual Mandarin Scheduler - Medical Office (Radiology)

Astrana Health; El Monte (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Astrana Health is seeking a detail-oriented Scheduler to join our team in El Monte, CA. The role coordinates patient appointments, communicates with providers and patients, and supports daily department operations.

Fluency in Mandarin is required; Cantonese a plus. This full-time, in-person position requires strong organization, proactive service, and accurate insurance verification. Compensation is $20.00-$22.00 per hour.

Qualifications

• Fluency in Mandarin is required.
• Experience in a medical or radiology office is preferred.
• Familiarity with insurance verification and scheduling systems.
• Strong communication, time management and multitasking abilities.
• Dependable, team oriented and patient-focused.

Responsibilities

• Answer phone calls promptly and transfer to the appropriate department.
• Schedule radiology procedures and exams; provide preparation instructions to patients.
• Review and confirm referring provider orders and insurance authorizations.
• Contact patients and physician offices to confirm appointments and deliver exam prep details.
• Verify insurance coverage as needed.
• Monitor and respond to incoming faxes from referring providers.
• Fax reports to requesting physician offices.
• Provide interpretation or translation as needed (Mandarin required).
• Assist other departments with obtaining medical history or insurance information.
• Request prior imaging records from outside facilities when necessary.

Skills

Mandarin fluency

Cantonese (optional)

Communication skills

Time management

Multitasking

Team oriented

Tools

Scheduling software

Job description

Astrana Health is seeking a detail-oriented Scheduler to join our team in El Monte, CA. The role coordinates patient appointments, communicates with providers and patients, and supports daily department operations.

Fluency in Mandarin is required; Cantonese a plus. This full-time, in-person position requires strong organization, proactive service, and accurate insurance verification. Compensation is $20.00-$22.00 per hour.