Medical Scheduler - Bilingual Mandarin

Astrana Health Management; El Monte (CA); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Astrana Health is hiring a Scheduler in El Monte, CA to coordinate patient appointments, communicate with providers, and support clinic operations. Mandarin fluency is required, with additional languages a plus.

The role is full-time and on-site at 9700 Flair Drive. You will answer calls, schedule radiology, verify insurance, and assist multiple departments, including translation as needed, with a Monday–Friday schedule and some Saturdays.

Qualifications

• Fluency in Mandarin (and/or Cantonese) is required.
• Prior experience in medical or radiology office preferred.
• Familiarity with insurance verification and scheduling systems.
• Strong communication and interpersonal skills.
• Excellent time management and multitasking abilities.
• Dependable, team-oriented, and patient-focused.

Responsibilities

• Answer phone calls promptly and transfer to the appropriate department.
• Schedule radiology procedures and exams; provide preparation instructions to patients.
• Review and confirm referring provider orders and insurance authorizations.
• Contact patients and physician offices to confirm appointments and deliver exam prep details.
• Verify insurance coverage as needed.
• Monitor and respond to incoming faxes from referring providers.
• Fax reports to requesting physician offices.
• Provide interpretation or translation as needed (Mandarin required).
• Assist other departments with obtaining medical history or insurance information.
• Contact IPAs or insurance providers to initiate authorization requests as directed.
• Request prior imaging records from outside facilities when necessary.
• Cross-train and support front desk operations as needed.
• Complete other administrative duties as assigned by supervisors or managers.
• Participate in monthly office meetings.
• Other duties as assigned

Skills

Mandarin

Cantonese

Communication

Time management

Multitasking

Patient focus

Tools

Scheduling systems

Insurance verification

Job description

Astrana Health is hiring a Scheduler in El Monte, CA to coordinate patient appointments, communicate with providers, and support clinic operations. Mandarin fluency is required, with additional languages a plus.

The role is full-time and on-site at 9700 Flair Drive. You will answer calls, schedule radiology, verify insurance, and assist multiple departments, including translation as needed, with a Monday–Friday schedule and some Saturdays.