Bilingual Front Desk Receptionist – Mandarin/Cantonese

Astrana Health, Inc.; United States; On-site; USD 28,000 - 33,000; Full time

Job summary

Astrana Health, Inc. is seeking a friendly, detail-oriented Front Desk Receptionist for the Diagnostic Medical Group clinic in City of Industry, CA.

You will welcome patients, manage check-in/out, and support the care team to ensure a smooth patient experience. Requirements include Mandarin/Cantonese fluency, at least 1 year of outpatient front desk experience, a high school diploma, and strong communication skills.

Qualifications

• Mandarin and/or Cantonese fluency required.
• 1 year front desk experience at an outpatient clinic.
• High school diploma or GED.
• Strong communication and professional demeanor.
• Experience with multi-line phones and scheduling.
• Proficient with EHR systems and HIPAA compliance.

Responsibilities

• Greet patients and manage check-in/check-out with excellent service.
• Handle multi-line phone system and direct calls.
• Schedule, reschedule, and confirm appointments.
• Verify demographics and insurance data in the EMR.
• Collect co-pays and payments according to office procedures.
• Provide information to patients and providers via phone, email, and in person.
• Submit treatment authorizations and referrals as needed.
• Prepare and maintain patient records for scheduled visits.
• Respond to inquiries and follow-up in a timely manner.
• Maintain a clean, organized reception area.
• Support clerical duties and document management.
• Follow HIPAA and confidentiality policies; collaborate with teams.
• Perform other duties and special projects as assigned.

Skills

Mandarin/Cantonese fluency

Communication

Customer service

Time management

Education

High school diploma or GED

Tools

Electronic Health Record (EHR) systems

Job description

Astrana Health, Inc. is seeking a friendly, detail-oriented Front Desk Receptionist for the Diagnostic Medical Group clinic in City of Industry, CA.

You will welcome patients, manage check-in/out, and support the care team to ensure a smooth patient experience. Requirements include Mandarin/Cantonese fluency, at least 1 year of outpatient front desk experience, a high school diploma, and strong communication skills.