Bilingual Loans & Financial Services Rep – Fast-Paced Growth

WAC-TX WFC Limited Partnership; Alton (IL); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k) match

Paid holidays

Vacation time

Volunteer time

Performance bonus

Job summary

World Finance seeks a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax returns. The role requires daily outbound calling, in-person meetings, and closing loans in a fast-paced environment.

Compensation is $15-$18 per hour, plus performance-based bonus opportunities. Bilingual in English and Spanish is required. World Finance offers comprehensive benefits, 401(k) with match, paid holidays, and opportunities for advancement.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently perform bank runs, including transporting deposits.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Bilingual in English and Spanish required.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, follow-up, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.

Skills

Sales experience

Customer service

Collections

Account management

Communication

Problem-solving

Organizational skills

Education

High School Diploma

Job description

World Finance seeks a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax returns. The role requires daily outbound calling, in-person meetings, and closing loans in a fast-paced environment.

Compensation is $15-$18 per hour, plus performance-based bonus opportunities. Bilingual in English and Spanish is required. World Finance offers comprehensive benefits, 401(k) with match, paid holidays, and opportunities for advancement.