Bilingual Loan Support & Collections Specialist

Sun Loan Company; Los Lunas (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Sun Loan Company seeks a Bilingual Customer Service Specialist to support the branch manager by ensuring efficient administration, loan processing compliance, and accurate document handling. The role involves contacting customers about payment arrangements, facilitating loan extensions, and coordinating daily office operations when the manager is away.

Strong communication and organizational skills are essential.

Qualifications

• 1 year Customer Service experience in any field.
• 6 months Collections experience, a plus
• Must be Bilingual in Spanish
• High School/GED preferred
• Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting.
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Responsibilities

• Persuade customers to pay due amount by phone or mail.
• Close loans by explaining all requirements.
• Execute collection calls on overdue accounts.
• Locate past due customers using location services.
• Review pending applications and contact prospects to ensure timely processing.
• Grow accounts by selling loans to current and prospective customers.
• Sell ancillary products (taxes, referrals, car club).
• Maintain loan documents per guidelines and laws.
• Prepare copies of financial and legal documents as requested.
• Enter payments into loan management software.
• Maintain accurate collection notes on account screens.

Skills

Bilingual in Spanish

Customer service

Communication

Sales techniques

Attention to detail

Education

High School/GED

Tools

Windows

macOS

Linux

Microsoft Office Suite

Google Workspace

Job description

Sun Loan Company seeks a Bilingual Customer Service Specialist to support the branch manager by ensuring efficient administration, loan processing compliance, and accurate document handling. The role involves contacting customers about payment arrangements, facilitating loan extensions, and coordinating daily office operations when the manager is away.

Strong communication and organizational skills are essential.