Bilingual Loan Specialist - 372

Sun Loan Company; Arlington (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Telehealth access

401(k) with company match

Paid Time Off

Career development paths

Job summary

Sun Loan Company is hiring a Loan Specialist in Arlington, Texas. This role supports the branch manager, ensuring efficient administration and compliance in loan processing while maintaining a well-organized office.

The ideal candidate will process loan applications, contact customers for payments, and handle paperwork with accuracy. Bilingual candidates in English and Spanish are highly preferred. The position offers competitive benefits including medical, 401(k) with a match, and career development opportunities.

Qualifications

• 1+ years in Customer Service experience.
• 6 months in Collections is a plus.
• Proficiency in operating systems like Windows, macOS, and Linux.
• Positive attitude and strong work ethic.

Responsibilities

• Support branch manager in loan processing and compliance.
• Contact customers for payment arrangements.
• Handle all loan paperwork and documentation.
• Execute collection calls for overdue accounts.

Skills

Customer Service

Collections

Communication

Organizational skills

Basic math skills

Education

High School/GED

Tools

Microsoft Office Suite

Google Workspace

Job description

Hiring Immediately!

For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.

Loan Specialist

This position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. It includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the role helps mitigate risk and avoid potential losses.

Bilingual - English/Spanish highly preferred

Responsibilities

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, the role oversees office operations to maintain continuity and productivity.

Job Duties

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting.
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Benefits

• Low-deductible, affordable medical plans, including medical, dental, and vision
• Telehealth access
• On-demand pay
• Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
• 401(k) with company match
• Paid Time Off, including holidays, vacation, and sick time
• Bonus opportunities
• Career development and advancement paths
• Formal and comprehensive training program

Work Authorization Notice

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. This means:

• Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer.
• No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships.

Equal Opportunity

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.