Bilingual Loan Specialist: Processing & Collections

Colonial Group; Anthony, NM (NM); On-site; USD 35,000 - 52,000; Full time

Job summary

Colonial Group seeks a bilingual Loan Specialist to support branch operations by processing loan applications, assembling documents, and ensuring regulatory compliance. You will work closely with the branch manager to maintain a profitable and well-run office.

Responsibilities include contacting customers for payment arrangements, handling extensions and modifications, and maintaining loan records. The role emphasizes accurate data entry, attention to detail, and strong customer service to drive

Qualifications

• 1 year customer service experience in any field.
• 6 months collections experience preferred.
• High School Diploma or GED.
• Strong communication and collaboration skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficient in basic math.

Responsibilities

• Assist branch manager with loan processing and document verification.
• Process loan applications accurately and maintain regulatory compliance.
• Contact customers for payment arrangements and extensions.
• Enter payments and maintain loan records in software.
• Oversee office operations in the manager's absence when needed.
• Sell ancillary services to customers where applicable.

Skills

Customer service

Collections experience

Communication

Active listening

Sales skills

Organization

Math skills

Education

High School/GED

Tools

Loan management software

Job description

Colonial Group seeks a bilingual Loan Specialist to support branch operations by processing loan applications, assembling documents, and ensuring regulatory compliance. You will work closely with the branch manager to maintain a profitable and well-run office.

Responsibilities include contacting customers for payment arrangements, handling extensions and modifications, and maintaining loan records. The role emphasizes accurate data entry, attention to detail, and strong customer service to drive