Bilingual Loan Sales Specialist — Growth & Impact

OneMain Financial; North Topeka (KS); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) with matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid holidays

Paid volunteer time

Job summary

OneMain Financial is seeking a Loan Sales Specialist to empower customers by offering accessible financing and guiding them through the loan lifecycle. You will work on-site, engaging clients with empathy and clarity to meet branch goals and deliver tailored solutions.

The role emphasizes multitasking, customer education on loan terms and optional insurance products, and collaboration across departments via multiple channels, including phone, email, and chat.

Qualifications

• High School Diploma or GED.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Bilingual Spanish

Sales experience

Customer service

Multitasking

In-house systems

Education

High School Diploma or GED

Tools

In-house systems

Job description

OneMain Financial is seeking a Loan Sales Specialist to empower customers by offering accessible financing and guiding them through the loan lifecycle. You will work on-site, engaging clients with empathy and clarity to meet branch goals and deliver tailored solutions.

The role emphasizes multitasking, customer education on loan terms and optional insurance products, and collaboration across departments via multiple channels, including phone, email, and chat.