Bilingual Loan Specialist (Spanish) – Growth & Rewards

OneMain Financial Group; New Kingstown (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Job summary

OneMain Financial Group is hiring a Loan Sales Specialist on-site to engage customers, understand their needs, and offer financing options that fit their life goals. You will interact with clients through phone, email, chat, and in-house systems while ensuring compliance and delivering excellent service.

The role emphasizes building connections, handling loan life cycles, and educating customers on loan terms and optional insurance products.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual – Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group is hiring a Loan Sales Specialist on-site to engage customers, understand their needs, and offer financing options that fit their life goals. You will interact with clients through phone, email, chat, and in-house systems while ensuring compliance and delivering excellent service.

The role emphasizes building connections, handling loan life cycles, and educating customers on loan terms and optional insurance products.