Bilingual Loan Solutions Specialist

OneMain Financial; Mullins (SC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10%)

Tuition reimbursement

Paid time off (15 days’ vacation)

Paid sick leave as determined by state

Job summary

OneMain Financial is seeking a Loan Sales Specialist to empower customers with friendly, fast, and affordable financing. You will listen to needs, engage across phone, email, chat, and in-house systems, and provide tailored loan solutions while helping customers through the lifecycle from application to payoff.

The role emphasizes meeting individual and branch goals, delivering high-quality service, and contributing to a supportive, dynamic team environment on-site in Mullins, SC.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Customer service

Sales

Bilingual Spanish

Communication

Education

High School Diploma

Tools

CRM systems

In-house systems

Job description

OneMain Financial is seeking a Loan Sales Specialist to empower customers with friendly, fast, and affordable financing. You will listen to needs, engage across phone, email, chat, and in-house systems, and provide tailored loan solutions while helping customers through the lifecycle from application to payoff.

The role emphasizes meeting individual and branch goals, delivering high-quality service, and contributing to a supportive, dynamic team environment on-site in Mullins, SC.