Bilingual Loan Officer Assistant

Shoreham Bank; Johnston (RI); On-site; USD 45,000 - 48,000; Full time

Job summary

Shoreham Bank is seeking a Bilingual Loan Officer Assistant in Rhode Island to provide administrative support to its lending team. The role is crucial for offering excellent customer service and ensuring timely processing of loan applications, especially for Spanish-speaking clients. Required qualifications include fluency in English and Spanish, organizational skills, and prior experience in the banking sector. The position offers a salary between $45,000 and $48,000, plus incentives.

Qualifications

• Fluency in both English and Spanish (spoken and written) required.
• Prior experience in banking, lending, mortgage processing, or financial services preferred.
• Ability to manage multiple tasks in a confidential environment.

Responsibilities

• Serve as a primary point of contact for loan applicants.
• Assist Loan Officers with loan applications and documentation.
• Translate and explain loan documents in Spanish and English.

Skills

Fluency in English and Spanish

Organizational skills

Customer service skills

Communication skills

Proficiency with Microsoft Office

Education

High school diploma or equivalent

Associate degree or coursework in business, finance or related field

Tools

Encompass Loan Origination system

Job description

This is not a remote position and candidates must be available to work in our corporate office located in Warwick, Rhode Island.

Position Summary

Shoreham Bank is seeking a Bilingual Loan Officer Assistant to provide administrative and client support to our lending team. This role is critical to delivering excellent customer service, ensuring timely processing of loan applications and supporting Spanish‑speaking customers throughout the loan process. The ideal candidate is detail‑oriented, customer‑focused and comfortable working in a fast‑paced banking environment.

Key Responsibilities

• Serve as a primary point of contact for loan applicants, including Spanish‑speaking customers, by phone, email and in person
• Assist Loan Officers with preparing, reviewing and submitting loan applications and supporting documentation
• Translate and explain loan documents, processes and requirements in Spanish and English as needed
• Order and track appraisals, verifications and other third‑party documentation
• Maintain accurate loan files and ensure all documentation complies with internal policies and regulatory requirements
• Update loan status information and follow up with customers to obtain missing items
• Coordinate loan closings and communicate with internal departments and external partners
• Provide general administrative support to the lending team as needed
• Ability to run DU/DO and LP automated findings

Qualifications

• Fluency in both English and Spanish (spoken and written) required
• High school diploma or equivalent required; associate degree or coursework in business, finance or a related field preferred
• Prior experience in banking, lending, mortgage processing or a financial services environment preferred
• Strong organizational skills and attention to detail
• Excellent customer service and communication skills
• Proficiency with Microsoft Office and ability to learn banking and loan origination systems
• Ability to manage multiple tasks and deadlines in a confidential environment

Preferred Skills

• Familiarity with loan documentation and lending terminology
• Experience assisting Loan Officers or working in a loan processing or administrative support role
• Commitment to accuracy, compliance and high‑quality customer service
• Experience with Encompass Loan Origination system.

Salary: $45,000 - $48,000 (Plus loan closing incentives)

Equal Employment Opportunity Shoreham Bank provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law.