Loan Servicing Representative

Shoreham Bank; Warwick (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

Shoreham Bank in Warwick, Rhode Island is hiring for a full-time position requiring an organized and reliable individual knowledgeable in mortgage and consumer loan products. Responsibilities include significant phone work, processing payments, managing mail, and data entry. Candidates need a minimum of one year of experience, good communication, and computer skills. This is an excellent opportunity for those looking to work independently in a fast-paced environment.

Qualifications

• Minimum of one year of experience required.
• Ability to manage high call volume.
• Good computer and phone skills required.

Responsibilities

• Significant phone work for customer service calls.
• Prepare discharges and assignments for third parties.
• Process payments for consumer loan products.
• Manage incoming/outgoing mail.
• Fulfills receptionist duties when needed.
• Perform data entry and administrative tasks.

Skills

Knowledge of government loan policies

Effective communication

Ability to follow instructions

Interpersonal skills

Job description

Full time position for organized, motivated and reliable individual with working knowledge of mortgage and consumer loan products. Candidate must be able to work independently and manage high call volume. Good computer, phone and interpersonal skills required.

Major Duties and Responsibilities

• Significant phone work taking internal and external customer service calls
• Prepares discharges and assignments then send to a third party or county recorder’s office
• Processes payments for all consumer loan products
• Books loans from origination system to loan servicing system
• Collect, sort and document incoming/outgoing mail and process mail through postage machine
• Fulfill duties of receptionist when needed including greeting customers and visitors, answering incoming calls, directing calls to appropriate parties, supply ordering etc.
• Data entry, research and other administrative duties as assigned
• Performs miscellaneous related duties as assigned

Knowledge and Skills Required

• Knowledge of government loan policies, regulations and procedures.
• Minimum of one year of experience to be able to sufficiently perform the full range of standard assignments and resolve recurring problems.
• Ability to communicate effectively orally and in writing is required.
• Ability to follow step-by-step instructions and perform routine repetitive tasks is required.

Shoreham Bank provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law.