Bilingual Life Operations Team Leader

AFA American Fidelity Assurance Company; Oklahoma; On-site; USD 70,000 - 95,000; Full time

Job summary

AFA American Fidelity Assurance Company is seeking a leader to direct a team responsible for New Business, Sales Support, Premium Accounting and Customer Service. You will oversee operations, address complex issues, and drive process improvements to enhance service levels and efficiency.

This role requires coaching, performance feedback, workload coordination, and the ability to implement policy provisions and procedures.

Qualifications

• Bachelor's degree preferred; equivalent leadership experience acceptable.
• Bilingual Spanish/English required.

Responsibilities

• Direct and oversee a team responsible for New Business, Sales Support, Premium Accounting & Customer Service.
• Manage operations, resolve issues, and implement process improvements to enhance service levels and efficiency.
• Coach and mentor direct reports, provide performance feedback, and coordinate workloads across multiple projects.

Education

Bachelor's degree preferred

Job description

AFA American Fidelity Assurance Company is seeking a leader to direct a team responsible for New Business, Sales Support, Premium Accounting and Customer Service. You will oversee operations, address complex issues, and drive process improvements to enhance service levels and efficiency.

This role requires coaching, performance feedback, workload coordination, and the ability to implement policy provisions and procedures.