Bilingual Life Division Supervisor

American-Fidelity-Assurance-Company; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

American-Fidelity-Assurance-Company is seeking a seasoned leader to direct and oversee a high-performing team responsible for New Business, Sales Support, Premium Accounting and Customer Service. The role emphasizes problem solving, process improvement, and delivering policy documents and communications to policy owners and agents.

You will coach and develop direct reports, align resources to service level standards, and drive cost efficiencies.

Qualifications

• Bachelor's degree preferred or equivalent leadership experience.
• Bilingual Spanish/English required for up to 50% of communications.

Responsibilities

• Direct and oversee a team responsible for New Business, Sales Support, Premium Accounting and Customer Service.
• Identify inefficiencies, implement process improvements, and manage workload and metrics.
• Coach and mentor direct reports to develop leadership competencies and succession planning.
• Recruitment and onboarding to maintain team productivity and service levels.
• Communicate policy provisions and contract limitations accurately to customers and agents.

Skills

Leadership

Bilingual

Problem Solving

Decision Making

Communication

Coaching

Mentoring

Process Improvement

Project Management

Customer Service

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Job Description:Direct and oversee a team of skilled Colleagues who are responsible for the department/divisions routine and moderately complex operational work tasks for New Business, Sales Support, Premium Accounting &/or Customer Service. This includes incoming phone calls &/or e-mails from policy owners &/or agent upline offices and outgoing policy correspondence and documents. Requires problem solving, decision making, product and system knowledge, identification of inefficiencies in processes, process improvement, change implementation, and cost efficiencies.Works with team management in the development of Customer friendly solutions and the attainment of service level standards, team productivity and quality measurements, recruiting, focuses on process improvement which support an enhanced Customer service level and Customer experience. This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time.Provides coaching and mentoring to direct reports to include technical and leadership competencies, feedback for succession planning, implementation of new processes and procedures, integration of product and system knowledge and demonstrates the ability to accurately apply and communicate policy provisions and contract limitations.Education & Experience Requirements:Bachelor's degree preferred. In lieu of Bachelor's degree, position requires equivalent leadership experience.Bilingual skills (Spanish/English) required.Other Skills and Requirements: Technical and analytical skillsKnowledge and expertise of insurance products and/or servicesMay require working knowledge of general ledger and accounting Tactical skills to include diplomacyExhibits excellent decision-making skillsAbility to manage and effectively coordinate workload, multiple projects , and people to maintain team productivity and metrics.Proficient with PC Windows-based software and Microsoft Office applicationsEasily adapts to new software/technology applications and is able to excel in a paperless environmentKnowledge of operational process es and sta te and federal or Bermuda regulationsExhibits leadership and effective coaching skills by giving and receiving constructive feedback to Colleagues.Possesses excellent organizational skillsAbility to handle fast-paced environmentMaintains a professional attitudeDemonstrates excellent Customer service skillsPrompt and reliableStrong oral and written communication skills, including strong interpersonal skills#AFC