Bilingual Life Operations Lead

American-Fidelity-Assurance-Company; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

American-Fidelity-Assurance-Company is seeking a seasoned leader to direct and oversee a high-performing team responsible for New Business, Sales Support, Premium Accounting and Customer Service. The role emphasizes problem solving, process improvement, and delivering policy documents and communications to policy owners and agents.

You will coach and develop direct reports, align resources to service level standards, and drive cost efficiencies.

Qualifications

• Bachelor's degree preferred or equivalent leadership experience.
• Bilingual Spanish/English required for up to 50% of communications.

Responsibilities

• Direct and oversee a team responsible for New Business, Sales Support, Premium Accounting and Customer Service.
• Identify inefficiencies, implement process improvements, and manage workload and metrics.
• Coach and mentor direct reports to develop leadership competencies and succession planning.
• Recruitment and onboarding to maintain team productivity and service levels.
• Communicate policy provisions and contract limitations accurately to customers and agents.

Skills

Leadership

Bilingual

Problem Solving

Decision Making

Communication

Coaching

Mentoring

Process Improvement

Project Management

Customer Service

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

American-Fidelity-Assurance-Company is seeking a seasoned leader to direct and oversee a high-performing team responsible for New Business, Sales Support, Premium Accounting and Customer Service. The role emphasizes problem solving, process improvement, and delivering policy documents and communications to policy owners and agents.

You will coach and develop direct reports, align resources to service level standards, and drive cost efficiencies.