Bilingual Lending Sales Pro (Spanish/English)

Advance America, Cash Advance Centers, Inc.; Modesto (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Advance America, Cash Advance Centers, Inc. is seeking a Bilingual Consumer Lending Sales Specialist (Full Time) in the United States. The role emphasizes customer service, sales performance, and compliance with regulatory standards across branch operations.

The CLSS will drive customer acquisition, educate customers on loan terms, build relationships, and contribute to branch goals while adhering to company policies and industry laws.

Qualifications

• High School Diploma or GED required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience. One year of experience in sales, retail, banking, or collections preferred.
• Strong math skills and professional verbal communication by phone and in person; ability to read, write, evaluate, and apply detailed information; ability to comply with policies, procedures, and laws governing our industry.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques.
• Deliver exceptional customer experience while managing growing consumer loan portfolio.
• Present tailored financial solutions aligned with customer goals and needs.
• Build and maintain strong customer relationships throughout the loan lifecycle.
• Educate customers on loan terms, conditions, and product features.
• Execute and track community marketing initiatives to generate growth.
• Demonstrate company core values and purpose while building trust with customers and staff.
• Support branch financial objectives and performance metrics.
• Maintain strict adherence to company policies, state and federal regulations.
• Ensure accurate cash controls and security procedures.
• Maintain precise customer documentation and transaction records.
• Conduct and document collection activities.
• Follow Loss Prevention (LP) Standards.
• Foster a positive team environment while supporting colleagues to enhance customer experience.
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork.

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Some college

Job description

Advance America, Cash Advance Centers, Inc. is seeking a Bilingual Consumer Lending Sales Specialist (Full Time) in the United States. The role emphasizes customer service, sales performance, and compliance with regulatory standards across branch operations.

The CLSS will drive customer acquisition, educate customers on loan terms, build relationships, and contribute to branch goals while adhering to company policies and industry laws.