Bilingual Legal Intake Specialist — Equity & Flexible PTO

Finch Legal; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage (medical, dental, &amp

401(k) retirement plan

Flexible PTO

Job summary

Finch is hiring Intake Specialists to be the first voice potential clients hear. You will build trust quickly, qualify cases, and guide clients through the sign-up process, securing retainers.

This 24/7 team forms the front line of Finch’s client experience, collaborating with attorneys and paralegals to ensure smooth handoffs and accurate information. You will work Monday to Friday, 12:00PM–10:00PM EST, handling calls with empathy and professionalism, and supporting a fast-paced legal

Qualifications

• 5+ years in client-facing intake or sales roles, ideally in legal services.
• Bilingual English/Spanish.
• Excellent communicator who can build trust quickly.
• Lead conversations with empathy while maintaining call control.
• Stay calm and focused under pressure; multi-task in a fast-paced environment.
• Able to explain how a lawyer can help with a soft sales approach.

Responsibilities

• Answer inbound calls for multiple law firms with empathy and professionalism.
• Qualify cases and confirm eligibility using defined criteria for personal injury cases.
• Guide clients through the sign-up process and secure retainers.
• Hand off cases to attorneys and lead paralegals with complete information.
• Maintain responsiveness as a key builder of trust with every partner.

Skills

Client-facing intake

Bilingual English/Spanish

Excellent communicator

Empathetic call leadership

Calm under pressure

Multi-tasking

Soft sales approach

Job description

Finch is hiring Intake Specialists to be the first voice potential clients hear. You will build trust quickly, qualify cases, and guide clients through the sign-up process, securing retainers.

This 24/7 team forms the front line of Finch’s client experience, collaborating with attorneys and paralegals to ensure smooth handoffs and accurate information. You will work Monday to Friday, 12:00PM–10:00PM EST, handling calls with empathy and professionalism, and supporting a fast-paced legal