Bilingual Lead Care Manager

Seneca Family of Agencies; Santa Rosa (CA); Hybrid; USD 37,000 - 43,000; Full time

Job summary

Seneca Family of Agencies seeks a Bilingual Lead Care Manager to coordinate Enhanced Care Management for youth and families. You will guide enrollment, assess needs, develop plans, and connect clients with community and medical resources. Strong collaboration with ECM teams across counties and with managed care plans is essential.

The role requires Spanish/English bilinguality, driving locally, and a commitment to equity. Hybrid work with in‑person and telehealth options is offered.

Qualifications

• Education and experience align with youth and family services.
• Bilingual in Spanish/English is required.
• Must be at least 21 years old and able to travel locally.
• Clear TB test, fingerprinting, and licensing requirements.
• Valid driver's license and insurability.

Responsibilities

• Engage in outreach to enroll clients in ECM and build rapport.
• Complete assessments and develop care plans for each member.
• Coordinate with providers to ensure service continuity.
• Manage referrals and follow-up for needed supports.
• Educate families and identify support needs.
• Deliver services in person or via telehealth as needed.
• Apply crisis intervention and de‑escalation techniques per training.
• Build community connections with local providers.

Skills

Racial equity commitment

Written and oral communication

Organizational skills

Education

Bachelor's degree

Associate degree + 1 year experience

High school diploma/GED + 2 years experience

Job description

Bilingual in Spanish/English required

If you're driven by compassion and committed to making a meaningful difference, we invite you to join our team as a Bilingual Lead Care Manager!

As a Bilingual Lead Care Manager, you'll be a trusted guide and advocate, serving as the central support for youth and families seeking care coordination and community connections. This vital role involves close collaboration with an extended ECM team across counties, partnering with managed care plans, and building strong relationships to ensure youth and families receive the services they need to thrive.

About Ecm

Enhanced Care Management (ECM) is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services and comprehensive care management.

About Seneca

Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.

Responsibilities

• Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members.
• Complete a comprehensive assessment and develop a care plan for each enrolled member.
• Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.
• Manage referrals, coordination, and follow‑up to needed services and supports.
• Provide education and identify support needs for youth and their family or other caregivers.
• Provide services in person and/or via telehealth to meet each enrolled members’ care plan needs.
• Utilize crisis communication and de‑escalation techniques as per Seneca's crisis response training. This may include intervening with the clients' behavioral program through physical management of the clients, if applicable. Training in additional crisis intervention modalities may be required.
• Engage in community outreach and identify supports and resources in the community, including building relationships with community providers.

Qualifications

Required

• Education/experience requirements:
  • Bachelor's degree OR
  • Associate degree or equivalent + 1 year of applicable work experience OR
  • High school diploma/GED + 2 years of applicable work experience
  • Applicable experience includes paid or unpaid work with youth, families, or in the social services field.
• Bilingual in Spanish/English required
• At least 21 years of age.
• Driving within the community to meet with clients, attend meetings, or perform job duties at multiple locations within a specific region.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.
• Own vehicle and current automobile insurance.

Preferred

• Prior case management and community-based experience preferred.
• Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources preferred.

Skills of an Ideal Candidate

• Commitment to advancing racial equity.
• Strong written and oral communication skills.
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.

SCHEDULE

• Full-time
  • Monday - Friday: 8:30 AM - 5:00 PM
  • Flexibility required
  • Travel included - up to 90 miles.
• Hybrid
  • Sometimes remote, sometimes in-person

Benefits

• Starting at $27.01 - $29.51 per hour
  • Actual salary is dependent on creditable experience above the minimum qualifications for the role.
  • Salary increases each year.
• Comprehensive employee benefits package, including:
  • Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
  • Long-term disability, family leave, and life insurance
  • 50% paid premiums for dependents
  • 403b retirement plan
  • Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer
• 5 weeks of flexible paid time off and 11 paid holidays
• Abundant professional development, scholarship, and promotional opportunities