Crisis Program Supervisor

Nichols College; Dudley (MA); On-site; USD 83,000 - 97,000; Full time

Benefits offered by this job

Sign-on bonus

Mileage reimbursement

Paid time off

Comprehensive benefits package

Public Service Loan Forgiveness (PSLF)

Job summary

Seneca is seeking a Crisis Program Supervisor to lead a team delivering 24/7 crisis services for youth and families. You will coach, supervise, schedule, ensure documentation and safety, and maintain program quality.

The role emphasizes equity, anti-racism, and collaboration with multidisciplinary teams. Requires a Master’s in Social Work/related field or a BA with crisis experience; on-call and driving requirements apply.

Qualifications

• Master’s degree in a relevant field OR Bachelor’s degree with 3 years of crisis/youth experience.
• Be part of a rotating emergency on-call system.
• At least 21 years of age.
• Valid driver’s license with clean driving record and insurability.
• TB test clearance and fingerprinting clearance as required.

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff.
• Lead hiring, onboarding, performance management, and staff development efforts.
• Foster an anti-racism, anti-oppression culture with equitable outcomes for youth, families, and staff.
• Develop and manage staff schedules to ensure safe 24/7 program operations.
• Maintain awareness of all youth in care and ensure safety planning and crisis response.
• Respond to crises and provide consultation, guidance, and support to staff.
• Review, approve, and provide feedback on documentation for compliance and billing.
• Monitor program performance, contract requirements, and data reporting.
• Participate in an on-call rotation and collaborate with multidisciplinary teams.

Skills

Supervisory experience

Critical thinking

Organizational skills

Presentation skills

Education

Master’s degree in Social Work/Counseling/Psychology/Marriage & Family Therapy

Bachelor’s degree + 3 years of experience

Job description

Now with a $2,000 sign-on bonus for new Seneca employees!

Are you a mental health professional with experience in crisis work with minors and their families? Ready to take on a leadership role? We're looking for a compassionate and organized leader to support and develop a team of direct care staff while ensuring high-quality, 24/7 services for youth and families. In this role, you will provide coaching, supervision, crisis support, and operational oversight, helping staff succeed and foster a positive, equity-centered team culture. As the Crisis Program Supervisor, you'll oversee scheduling, documentation, compliance, and program performance to ensure safety and effective youth-focused services. If you believe you embody our core values of respect, curiosity, and hope; we would love to hear from you!

ABOUT SENECA

Seneca has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

RESPONSIBILITIES

• Provide individual and group supervision, coaching, training, and support to direct care staff
• Lead hiring, onboarding, performance management, and staff development efforts
• Foster a positive team culture grounded in anti-racism, anti-oppression, and equitable outcomes for youth, families, and staff
• Develop and manage staff schedules to ensure safe and effective 24/7 program operations
• Maintain awareness of all youth in care and ensure appropriate safety planning and crisis response
• Respond to crises and provide consultation, guidance, and support to staff as needed
• Review, approve, and provide feedback on documentation to ensure compliance, quality standards, and accurate billing
• Monitor program performance, contract requirements, and required data tracking and reporting
• Participate in an on-call rotation and collaborate with multidisciplinary teams to support program operation

QUALIFICATIONS

REQUIRED:

• Education/Experience Requirements:
  • Master’s degree in Social Work/Counseling/Psychology/Marriage & Family Therapy OR
  • Bachelor’s degree + 3 years of experience
  • Applicable experience can include paid or unpaid experience working with youth or families, working in a mental health setting or providing crisis support to youth
• Be part of a rotating emergency on-call system, scheduled ahead of time
• At least 21 years of age
• Valid driver's license, clean driving record, and insurability through Senecas’ insurance policy
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

PREFERRED:

• Ability to work as part of and facilitate the development of a multi-disciplinary team
• Strong critical-thinking, organizational, and presentation skills
• Supervisory experience

SCHEDULE

• Full-time; four 10-hour shifts per week
  • Option 1: Monday - Thursday, 4pm - 2am
  • Option 2 : Wednesday - Saturday, 8am - 6pm
• Exact schedule can be determined with the program Director
• Rotating on-call shift scheduled ahead of time

BENEFITS

• Starting at $83,319 - $97,319 per year
  • Actual salary dependent on creditable experience above the minimum qualifications
  • Salary increase every year
  • $2,000 sign-on bonus for new Seneca employees
  • Additional compensation upon passing the bilingual language proficiency exam
• Mileage reimbursement
• Stipends provided to staff members participating in the emergency on-call shifts
• Comprehensive employee benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, fertility coverage
  • Long-term disability, family leave, and life insurance
  • 50% paid premiums for dependents
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• 5 weeks of Paid Time Off and holiday pay for required holiday shifts
• Seneca is a Public Service Loan Forgiveness certified employer
• Specialized training and development opportunities through Seneca's Training department
• Promotional opportunities across California and Washington
• Relocation assistance may be available