Bilingual Lead Care Manager

Jobtailor

Santa Clara (CA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Jobtailor is seeking a dedicated Care Coordinator in California to manage a mixed adult/pediatric caseload. The role emphasizes comprehensive assessments, tailored care plans, and cross-team collaboration with clinicians, housing navigators, and leaders.

Responsibilities include monthly in-person visits, discharge planning, and thorough documentation to ensure regulatory compliance. The ideal candidate brings at least 1 year in healthcare or social services and a valid BLS certification.

Qualifications

Fluent in English (written and verbal).
Bilingual in Spanish.
Clear communication in person, by phone, and electronically.
Corrective devices for hearing/vision as needed to perform assessments and documentation.
Strong organizational skills and attention to detail.
Commitment to patient confidentiality and ethics in healthcare.

Responsibilities

Manage an assigned caseload of adult and pediatric members.
Maintain a caseload of up to 50 members and conduct monthly in-person visits.
Conduct comprehensive assessments of members’ physical, emotional, and social needs.
Develop and tailor individualized care plans based on assessment findings, medical history, preferences, and goals.
Coordinate communication among healthcare providers, social workers, therapists, and other care-team members.
Collaborate with medical doctors, clinical consultants, housing navigators, and leaders to make member-specific recommendations.
Monitor member progress and update care plans according to policy and compliance requirements.
Ensure prescribed treatments and interventions are followed and communicate significant changes to PCPs and specialty care providers.
Provide positive member/client service through telephone and in-person support.
Maintain accurate records of assessments, care plans, and member interactions.
Ensure compliance with relevant regulations and standards.
Complete required documentation accurately, timely, and according to company standards.
Provide leaders with case progress updates periodically or as required.
Advocate for members by helping them navigate healthcare, understand treatment options, and access services.
Educate members and families about health topics, treatment options, and self-care.
Connect members with community resources, support services, and programs such as housing assistance, financial aid, and counseling.
Plan and coordinate discharge processes from hospitals or long-term care facilities.
Participate in training new employees.

Skills

Care Coordination

Bilingual in Spanish

Communication

Documentation

Problem Solving

Organizational Skills

Driver's License

Current BLS Certification

Education

Diploma/GED

Tools

Microsoft Office

Virtual Platforms

Handheld Devices

Computers

Job description

Manage an assigned caseload of adult and pediatric members
Maintain a caseload of up to 50 members and conduct monthly in-person visits
Conduct comprehensive assessments of members’ physical, emotional, and social needs
Develop and tailor individualized care plans based on assessment findings, medical history, preferences, specific needs, and goals
Coordinate communication among healthcare providers, social workers, therapists, and other care-team members
Collaborate with medical doctors, clinical consultants, housing navigators, and leaders to make member-specific recommendations
Monitor member progress and update care plans according to policy and compliance requirements
Ensure prescribed treatments and interventions are followed and communicate significant changes to PCPs and specialty care providers
Provide positive member/client service through telephone and in-person support
Maintain accurate records of assessments, care plans, and member interactions
Ensure compliance with relevant regulations and standards
Complete required documentation accurately, timely, and according to company standards
Provide leaders with case progress updates periodically or as required
Advocate for members by helping them navigate healthcare, understand treatment options, and access services
Educate members and families about health topics, treatment options, and self-care
Connect members with community resources, support services, and programs such as housing assistance, financial aid, and counseling
Plan and coordinate discharge processes from hospitals or long-term care facilities
Participate in training new employees
Perform other duties assigned or required by departmental policy

Requirements

Fluent in English, written and verbal
Bilingual in Spanish
Ability to communicate clearly in person, by phone, and electronically
Adequate hearing and vision, with corrective devices if necessary, to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Ability to lift, carry, push, or pull up to 20–25 pounds
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to bend and reach and conduct in-person visits in non-traditional environments
Ability to remain in a stationary position
Ability to move around the office and/or travel throughout the community
Ability to operate a vehicle and travel to meet members around the community; attend meetings and events as required or requested
Ability to maintain professionalism and safety in diverse environments
Ability to work independently and complete assignments within established policies and procedures
Frequent use of computers, keyboards, and handheld/mobile devices
Ability to type for extended periods
Competent with computers, email, virtual platforms, and Microsoft Office-based programs
Diploma/GED required
Minimum 1+ years of experience in healthcare, social services, or care coordination
Current and valid driver’s license with a clean driving record
Reliable transportation and proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection

Core Competencies

Demonstrates expertise in managing caseloads and conducting comprehensive assessments to develop individualized care plans. Proficient in coordinating communication among healthcare providers and advocating for members' needs while ensuring compliance with healthcare regulations.

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