Bilingual Lead Care Manager

Jobtailor; San Diego (CA); On-site; USD 60,000 - 86,000; Full time

Job summary

Jobtailor in San Diego, CA is seeking a dedicated care coordination professional to manage a caseload of both adult and pediatric members, conduct thorough assessments, and develop personalized care plans.

You will collaborate with healthcare teammates, advocate for members, and ensure documentation and compliance while guiding transitions and connecting to community resources.

Qualifications

• Diploma/GED required; associate degree preferred.
• Minimum 1+ years of experience in healthcare, social services, or care coordination.
• Current BLS certification from the American Heart Association.
• Fluent in English, written and verbal; bilingual in Spanish.
• Valid driver’s license with reliable transportation.

Responsibilities

• Manage an assigned caseload of adult and pediatric members.
• Conduct monthly in-person visits and assess needs.
• Develop and tailor individualized care plans based on assessments and history.
• Coordinate communication among healthcare providers, social workers, therapists, and care team.
• Advocate for members and help navigate healthcare options and services.
• Maintain accurate records of assessments, care plans, and interactions.
• Ensure compliance with regulations and standards; complete documentation on time.
• Plan and coordinate discharge transitions from hospitals or long-term facilities.

Skills

Care Coordination

Comprehensive Assessments

Individualized Care Plans

Bilingual in Spanish

Documentation Accuracy

Problem Identification

Solution Implementation

Fluent English

Education

Diploma/GED

Associate degree preferred

Tools

Microsoft Office

Virtual Platforms

Email Communication

Job description

• Manage an assigned caseload of adult and pediatric members
• Maintain a caseload of up to 50 members and conduct monthly in-person visits
• Conduct comprehensive physical, emotional, and social needs assessments
• Develop and tailor individualized care plans based on assessments, medical history, preferences, needs, and goals
• Coordinate communication among healthcare providers, social workers, therapists, and other care team members
• Collaborate with medical doctors, clinical consultants, housing navigators, and leaders
• Monitor member progress and update care plans according to policy and compliance requirements
• Ensure prescribed treatments and interventions are followed
• Communicate significant member concerns and status updates to PCPs and specialty care providers
• Provide member service through telephone and in-person support
• Maintain accurate records of assessments, care plans, and member interactions
• Ensure compliance with relevant regulations and standards
• Complete required documentation accurately and on time
• Provide leaders with case progress updates
• Advocate for members and help them navigate healthcare, treatment options, and services
• Educate members and families about health topics, treatment options, and self-care
• Connect members with community resources, support services, housing assistance, financial aid, and counseling
• Plan and coordinate discharge transitions from hospitals or long-term care facilities
• Participate in training new employees
• Perform other duties as assigned or required by departmental policy

Requirements

• Diploma/GED required; associate degree preferred
• Minimum 1+ years of experience in healthcare, social services, or care coordination
• Current and valid driver’s license with a clean driving record
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Fluent in English, written and verbal
• Bilingual in Spanish
• Ability to communicate clearly in person, by phone, and electronically
• Adequate hearing and vision, with corrective devices if necessary
• Ability to identify problems and use logic to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to patient confidentiality and ethical healthcare standards
• Ability to lift, carry, push, or pull up to 20-25 pounds
• Ability to climb stairs and navigate uneven terrain
• Ability to bend, reach, and conduct visits in non-traditional environments
• Ability to remain stationary and move around the office or travel throughout the community
• Ability to operate a vehicle and travel to meet members
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and complete assignments within established policies and procedures
• Competence with computers, email, virtual platforms, and Microsoft Office-based programs
• Ability to type for extended periods
• Distraction-free home workspace with secure internet connection

Core Competencies

Demonstrates expertise in care coordination, conducting comprehensive assessments, and developing individualized care plans for diverse populations. Proficient in communication and collaboration with healthcare teams to ensure compliance and advocate for member needs.

Highest-signal resume keywords

• Care Coordination
• Comprehensive Assessments
• Individualized Care Plans
• BLS Certification
• Bilingual in Spanish

Hard Skills

• Healthcare Experience
• Social Services Knowledge
• Documentation Accuracy
• Problem Identification
• Solution Implementation

Soft Skills

• Excellent Organizational Skills
• Attention to Detail
• Clear Communication
• Professionalism
• Ability to Work Independently

Certifications & Qualifications

• BLS Certification
• Diploma/GED

Industry Keywords

• Patient Confidentiality
• Healthcare Standards
• Community Resources
• Treatment Options
• Member Advocacy

Tools & Technologies

• Microsoft Office
• Virtual Platforms
• Email Communication