Bilingual Japanese Admin Operator

Interplace, Inc.; Novi (MI); On-site; USD 41,000 - 55,000; Full time

Job summary

Interplace, Inc. is seeking a customer service specialist to promptly respond to inquiries, create support tickets, and provide technical assistance for GDE between OEMs and suppliers.

You will organize workflow, route unresolved issues, and maintain accurate records of inquiries and actions taken. You will translate system and application documents between English and Japanese, coordinate with internal teams, and generate customer activity reports to improve service efficiency.

Responsibilities

• Respond promptly to customer inquiries
• Create the ticket for customer’s inquiry via the phone and email
• Provide technical assistance and support for incoming queries and issues related to GDE (Global Data Exchange) between OEM and suppliers
• Maintains (add/delete/update) customer account by updating information
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Follow up on customer interactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Translate system and application document in both English and Japanese.

Job description

Roles and Responsibility:

1. Respond promptly to customer inquiries
2. Create the ticket for customer’s inquiry via the phone and email
3. Provide technical assistance and support for incoming queries and issues related to GDE (Global Data Exchange) between OEM and suppliers.
4. Maintains (add/delete/update) customer account by updating information.
5. Organize workflow to meet customer timeframes
6. Direct requests and unresolved issues to the designated resource
7. Follow up on customer interactions
8. Record details of inquiries, comments and complaints
9. Record details of actions taken
10. Prepare and distribute customer activity reports
11. Maintain customer databases
12. Communicate and coordinate with internal departments
13. Provide feedback on the efficiency of the customer service process
14. Translate system and application document in both English and Japanese.