46064-5

Interplace, Inc.; United States; Remote; USD 38,000 - 48,000; Full time

Job summary

Interplace, Inc. is seeking a customer service professional to support daily operations and client communications. You will handle orders, forwarding details, delivery updates, and coordination with carriers to ensure on-time service.

Fluency in English and Japanese is required to communicate with customers, researchers, and partners. You’ll maintain work profiles and rates, respond to inquiries, and assist the sales team as needed, contributing to smooth business operations.

Qualifications

• Experience in customer service roles.
• Fluent in English and Japanese.

Responsibilities

• Provide customer services including forwarding, delivery details, processing orders, and handling complaints.
• Respond to customer inquiries and research as needed.
• Support business operations including bookings, carrier tracking, and rate maintenance.
• Communicate with internal and external sources to obtain information.
• Handle bookings with carriers and advise flight information to clients.
• Maintain and update work profiles and rates per management updates.
• Perform other assignments as directed by supervisor.
• Must be bilingual English/Japanese to communicate fluently with customers.

Skills

Customer service

Bilingual English/Japanese

Communication skills

Job description

• Provides customer services including forwarding, delivery details, processing orders, handling complaints or general assignment as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales staff.
• Customer inquiry response and research
• Business support including bookings, board tracking, maintaining work profiles and rates
• Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
• Communicate with internal and/or external sources to secure information
• General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients.
• Update and maintain work profiles and rates per management’s updated information
• Handle other job assignments as determined by the direct supervisor
• Must be Bilingual English/ Japanese as this position must be able to communicate fluently with customer