Bilingual IT Support Desk (Hybrid)

Fluid Networks (now part of Complete IT); Charlotte (NC); Hybrid; USD 46,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Job summary

Fluid Networks is seeking a bilingual Support Desk Technician for Charlotte, North Carolina. This hybrid role involves day-to-day remote and on-site technical support for customers, with a focus on desktop issues and strong communication skills.

The ideal candidate has an Associates or Bachelors in CS/IT and 2–5 years of experience, plus familiarity with Windows Server, AD, networking, and security basics. Overtime and on-call are possible; local travel may be required.

Qualifications

• Bilingual in English and Spanish.
• Degree in CS or IT required.
• 2–5 years of experience.
• Level 1-2 support for desktop issues.
• Strong technical and communication skills.
• Hybrid/onsite remote support.

Responsibilities

• Provide remote and on-site technical support.
• Troubleshoot desktop and OS issues.
• Administer Windows Server and Active Directory tasks.
• Assist with network concepts and hardware.
• Handle remote-access and VPN support.

Skills

Customer service

Time management

Communication

Research skills

Independent worker

Education

Associates or Bachelors in CS/IT

Tools

Windows Server

Active Directory

Networking basics

VPN

Backup & recovery

Malware remediation

VMware

SQL

Linux

Job description

Fluid Networks is seeking a bilingual Support Desk Technician for Charlotte, North Carolina. This hybrid role involves day-to-day remote and on-site technical support for customers, with a focus on desktop issues and strong communication skills.

The ideal candidate has an Associates or Bachelors in CS/IT and 2–5 years of experience, plus familiarity with Windows Server, AD, networking, and security basics. Overtime and on-call are possible; local travel may be required.