Support Desk Technician

Fluid Networks (now part of Complete IT); Charlotte (NC); Hybrid; USD 46,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Job summary

Fluid Networks is seeking a bilingual Support Desk Technician for Charlotte, North Carolina. This hybrid role involves day-to-day remote and on-site technical support for customers, with a focus on desktop issues and strong communication skills.

The ideal candidate has an Associates or Bachelors in CS/IT and 2–5 years of experience, plus familiarity with Windows Server, AD, networking, and security basics. Overtime and on-call are possible; local travel may be required.

Qualifications

• Bilingual in English and Spanish.
• Degree in CS or IT required.
• 2–5 years of experience.
• Level 1-2 support for desktop issues.
• Strong technical and communication skills.
• Hybrid/onsite remote support.

Responsibilities

• Provide remote and on-site technical support.
• Troubleshoot desktop and OS issues.
• Administer Windows Server and Active Directory tasks.
• Assist with network concepts and hardware.
• Handle remote-access and VPN support.

Skills

Customer service

Time management

Communication

Research skills

Independent worker

Education

Associates or Bachelors in CS/IT

Tools

Windows Server

Active Directory

Networking basics

VPN

Backup & recovery

Malware remediation

VMware

SQL

Linux

Job description

Support Desk Technician

Service Desk - Charlotte, North Carolina (Hybrid)

Department: Service Desk

Employment Type: Full Time

Minimum Experience: Mid-level

Compensation: 46,000-55,000

Complete Network is looking for a bilingual support desk technician who is fluent in English and Spanish with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day‑to‑day duties will include remote and on‑site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate Must Possess The Following Skills And Experience:

• Good personality - Able to interact with and support customers while maintaining a friendly attitude


• Highly organized


• Excellent time management skills


• Strong verbal and written communication skills


• Strong search engine and research capabilities


• Windows System Administration in a distributed environment - Desktop and Server


• Active Directory Administration


• Application Support and Administration


• Anti‑virus administration and malware remediation


• Backup and recovery software


• Troubleshooting of hardware and OS issues


• Mobile device support


• Networking concepts and hardware


• Familiarity with network cabling


• Understanding TCP/IP Networking


• Managing switches, routers, and firewalls


• Wireless networks


• Remote-access and site-to-site VPN

Any of the following skills and/or certifications are a plus:

• Microsoft Windows Server


• Microsoft Exchange


• Cisco IOS and/or ASA firewall


• Linux


• VMware


• SQL

Other Requirements:

• Candidate must be willing to work overtime and be on call.


• Candidate must have reliable transportation as there is local travel required.


• Candidate must be able to work from home.

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support. Come join our growing team in a fun and dynamic work environment.

Location: Charlotte, North Carolina (Hybrid)