Hybrid IT Help Desk Tech - Windows & 365 Support

Advantage Surveillance LLC

Kannapolis (NC)

Hybrid

USD 27,552 - 30,307

Full time

14 days+

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Job summary

Advantage Surveillance LLC in Kannapolis, NC is hiring a Help Desk Technician (Tier 1) to provide timely IT support and end-user assistance. This hybrid role covers on-site and remote support, with a schedule of Monday–Friday, 10:00 AM–6:00 PM EST in the Charlotte, NC area.

The ideal candidate will have 1 year of IT help desk experience, strong Windows/Azure/M365 knowledge, basic networking, and experience with ITSM ticketing systems. Strong communication and attention to detail are essential.

Qualifications

1 year of Help Desk or IT Support experience
Strong knowledge of Windows OS, Azure and Microsoft 365 Applications
Basic networking knowledge (Wi-Fi, DNS, VPN)
Experience with ticketing systems (ITSM tools)
Strong communication and problem-solving skills
High attention to detail and organizational skills

Responsibilities

Provide first-level technical support via phone, email, remote tools, and in person
Troubleshoot Windows devices, Microsoft 365, printers, and basic networking issues
Monitor, log, prioritize, and resolve help desk tickets
Escalate advanced issues with proper documentation
Install, configure, and support hardware and software
Assist with device imaging, deployment, and asset/inventory tracking
Document work, resolutions, and follow IT policies and procedures
Assist with onboarding tasks and collaborate with the IT team