Bilingual IT Service Desk Analyst (Spanish/English) - Remote

CAI; Salt Lake City (UT); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking a bilingual Service Desk Analyst (Spanish/English) to provide Level 1 technical support remotely for associates and vendors. The role emphasizes strong customer service, quick issue resolution, and ticket documentation. The position is full-time and remote, with standard weekday hours.

You will handle password resets, hardware/software troubleshooting, and communication in both English and Spanish, escalating when needed while maintaining service quality and accuracy.

Qualifications

• Minimum 6 months experience in a Service Desk role and/or technical support role.
• Minimum 6 months of customer service experience in a professional industry.
• High School Diploma or GED.
• Bilingual in English and Spanish (written and oral).
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide General IT end-user support.
• Interact via phone, email, chat to diagnose technical issues.
• Perform first level support including password resets and hardware/software troubleshooting.
• Document and escalate unresolved issues with clear notes.
• Record, categorize, and close tickets.
• Prioritize issues by impact and urgency.
• Suggest process improvements and efficiency.
• Contribute to Customer Experience through timely, professional interactions.
• Maintain knowledge of Service Desk procedures and services.

Skills

Service desk

Customer service

Bilingual EN/ES

Troubleshooting

Documentation

Attention to detail

Communication skills

Work ethic

Problem-solving

Weekday availability

Education

High School Diploma or GED

Job description

CAI is seeking a bilingual Service Desk Analyst (Spanish/English) to provide Level 1 technical support remotely for associates and vendors. The role emphasizes strong customer service, quick issue resolution, and ticket documentation. The position is full-time and remote, with standard weekday hours.

You will handle password resets, hardware/software troubleshooting, and communication in both English and Spanish, escalating when needed while maintaining service quality and accuracy.