Bilingual IRC Advisor - Medi-Cal & Member Services

Blue Shield of CA; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Blue Shield of CA seeks an IRC Representative, Advanced to manage the Information Resource Center in San Diego. This role provides in-person support to members, explains benefits, links to enrollment assistance, and connects customers with social services and care planning.

The position requires five days onsite, with possible local travel for training. Candidates should have a high school diploma or GED, at least five years of professional experience, and a solid understanding of Medi-Cal

Qualifications

• Requires a high school diploma or GED.
• Requires at least 5 years of professional experience.
• Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education.
• Requires being bilingual in Spanish as demonstrated by successful completion of an oral language proficiency test.
• Requires at least 12 months of experience with Medi-Cal eligibility guidelines.
• Requires experience in Medi-Cal application and renewal/redetermination process.
• Requires strong customer service background.
• Must demonstrate a positive attitude, flexibility, professionalism, and dependability in all workplace activities.

Skills

Bilingual Spanish

Customer service

Communication skills

Flexibility

Professionalism

Education

High school diploma

Job description

Blue Shield of CA seeks an IRC Representative, Advanced to manage the Information Resource Center in San Diego. This role provides in-person support to members, explains benefits, links to enrollment assistance, and connects customers with social services and care planning.

The position requires five days onsite, with possible local travel for training. Candidates should have a high school diploma or GED, at least five years of professional experience, and a solid understanding of Medi-Cal