Bilingual International Accounts CSR – English/Spanish

The Wonderful Company LLC; Oklahoma City (OK); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401k with match

Wellness programs

Job summary

Teleflora, part of The Wonderful Company, is seeking an entry-level Account Representative in Oklahoma City. The hybrid role involves supporting international accounts, reconciling statements, and coordinating with international affiliates.

Qualifications include fluency in English and Spanish, basic accounting skills, and proficient Excel use. The position requires ability to handle multiple tasks in a fast-paced environment and occasional overtime.

Qualifications

• Fluent in English and Spanish.
• Basic accounting skills in AR and AP transactions.
• Proficient PC skills and good basic Excel skills.
• Ability to make decisions with little direction.

Responsibilities

• Act as liaison for Teleflora and International affiliates by providing superior service that reinforces our commitment to International Orders.
• Obtain a thorough understanding of Teleflora Statements with a primary focus on International orders, adjustments, and relay.
• Responsible for maintaining spreadsheets and reconciling monthly statements.
• Maintain price updates and directory information for international accounts.
• Preparation and submission of International wire transfers and special handling of checks.
• Handle adjusting entries, statements, and special mailing.
• Gain a thorough knowledge of the Customer Service and International Services Departments. Handle all inquiries regarding flower orders received and sent to/from International countries.
• Work directly with domestic and international florists to resolve any issues with International orders.
• Document and track all customer complaints accurately, which will allow us to monitor and address concerns as needed.
• Communicate with other departments to help meet departmental needs.
• Other responsibilities as assigned by Manager, Supervisor, or Team Leader

Skills

English

Spanish

Excel

Education

High school diploma

College business courses in accounting

Undergraduate degree in business

Tools

Excel

Job description

Teleflora, part of The Wonderful Company, is seeking an entry-level Account Representative in Oklahoma City. The hybrid role involves supporting international accounts, reconciling statements, and coordinating with international affiliates.

Qualifications include fluency in English and Spanish, basic accounting skills, and proficient Excel use. The position requires ability to handle multiple tasks in a fast-paced environment and occasional overtime.