Customer Service Representative, Bilingual Spanish

The Wonderful Company LLC; Paragould (AR); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Focused Learning and Development

Thriving Wellness Community

Job summary

A leading floral delivery service is seeking a Bilingual Customer Service Representative in Paragould, AR. You will assist florists with orders and inquiries in both English and Spanish. This is an entry-level position with the opportunity to work a hybrid schedule. Ideal candidates have strong communication skills, attention to detail, and prior customer service experience. The role emphasizes a commitment to exceptional service and provides various career advancement opportunities.

Qualifications

• 1-2 years Customer Service/Call Center experience
• Ability to make decisions with little direction
• Typing 25 WPM minimum

Responsibilities

• Taking customer service-related calls from florists
• Assisting with billing calls and confirming orders
• Processing customer requests and problem resolution

Skills

Fluent in English and Spanish

Strong written and oral communication skills

Strong attention to detail

Basic math skills

Education

High School Diploma or equivalent

Job description

Customer Service Representative, Bilingual Spanish|Teleflora# Customer Service Representative, Bilingual SpanishTeleflora | Paragould, AR | Customer service | Entry Level | Full-time | Job ID: REF6772PShare* Email## Company DescriptionTeleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Customer Service Representative, Bilingual Spanish, you'll act as the frontline contact by answering both English and Spanish Florist's calls and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Paragould, AR office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Paragould, AR.## Job DescriptionThe Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.You'll assist our member florists with their questions, requests, product purchases, and problems.Incoming calls may include, but are not limited to the following:* Flower Orders* Product Orders* Directory Orders and Changes* Credit Card Product and Equipment Orders* Credit Card Equipment Troubleshooting* Customer monthly statements* Web Hosting* Additional duties as needed## Qualifications**Education:** High School Diploma or equivalent is required* Fluent in English and Spanish* Strong written and oral communication skills* Ability to make decision with little direction* Strong attention to detail* 1-2 years Customer Service/Call Center experience* Basic math skills* Ability to speak clearly in a well-modulated voice using good diction* Typing 25 WPM/ net minimum* Knowledgeable in basic computer skills**Working Conditions:*** Must be able to work extended hours (overtime as requested) to meet company deadlines* Flexibility. Shift requirements may change based on department needs and company programs* Holiday time off may be limited due to increased order volumeSay everything and share your "Love Out Loud" with the gift of Teleflora flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.Telefora is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.EEO is the law -* **Career Advancement Opportunities:** Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.* **Focused Learning and Development:** Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.* **Empowering Mentorship Program:** Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.* **Continuous Improvement Training:** Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.* **Building a Healthy Society:** We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities.* **Giving Back to the Community:** Make a difference with , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.- **Thriving Wellness Community:** Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: * 24/7 online physician consultations * virtual mental health resources * life coaching * engaging employee community groups * cash rewards for healthy habits and fitness reimbursements * library of on-demand fitness videosIf you feel like you are a great fit for: Customer Service Representative, Bilingual SpanishShare This Job* Email