Bilingual Interactive Teller

Meritrust Credit Union; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Meritrust Credit Union is seeking a member service specialist to provide exceptional service to members through live video interactions using Interactive Teller Machines (ITMs). You will assist with banking needs, promote Meritrust products when appropriate, and adapt to extended hours to meet evolving business needs.

In this role, you will deliver accurate teller services, maintain knowledge of products and policies, and support other digital channels while ensuring service quality and

Qualifications

• Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs).
• Assist members with banking needs in a non-English language.
• Perform teller functions with accuracy and attention to detail.
• Identify and report suspicious activity per regulatory guidelines.
• Maintain knowledge of Meritrust products, services, and policies.
• Educate members in using ITM technology and digital channels.

Responsibilities

• Deliver prompt, professional service to members via ITMs and handle transactions.
• Assist members with banking needs in a non-English language.
• Perform teller functions with accuracy and regulatory compliance.
• Identify and report suspicious activity according to guidelines.
• Stay updated on Meritrust products, policies and promotions.
• Educate members on using ITM technology and digital services.

Skills

Customer service

ITM technology

Non-English support

Job description

The primary responsibility of this role is to provide exceptional service to our members through live video interactions using Interactive Teller Machines (ITMs).

This position focuses on creating a personalized and seamless experience by assisting members with their financial needs, identifying opportunities to enhance their financial well-being, and recommending Meritrust products and services when appropriate.

Essential Functions

• Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs), efficiently handling financial transactions, inquiries, and service requests.
• Comprehensively assist members with all banking needs using a non-English language.
• Accurately perform all teller functions with a strong attention to detail and compliance.
• Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines.
• Maintain up-to-date knowledge of all credit union products, services, promotions, policies, and procedures.
• Apply effective problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate.
• Research and resolve member issues, complete necessary follow-up, and refer complex situations to the appropriate branch or department as needed.
• Educate and assist members in using ITM technology, demonstrating comfort with emerging technologies and supporting other digital service channels.
• Consistently meet or exceed individual and team performance goals related to service quality, efficiency, and accuracy.
• Build and maintain positive working relationships with internal business partners, retail teams, and department staff.
• Demonstrate flexibility by adapting to change and adjusting work shifts to support extended hours and evolving business needs.
• Maintain open and effective communication with direct management.
• Complete all required annual Meritrust education and development programs, including applicable internal training initiatives.
• Perform other duties as assigned.