Bilingual Intake Specialist – Spanish/English

careandhelphomecare; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k

Medical, Vision & Dental Insurance

PTO, Sick Time, Floating Holidays

Job summary

Care & Help Home Care, LLC is seeking an Intake Specialist to manage the patient intake process, gathering essential information and overseeing enrollment for new patients in our Philadelphia-area home care services.

The role involves direct interaction with patients, families, healthcare providers, and insurers to ensure a smooth, compliant enrollment and timely care transitions from the start.

Qualifications

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office applications and experience with HHA Exchange software.
• Understanding of home care services, insurance verification processes, and enrollment procedures.

Responsibilities

• Handle the initial intake process for new patients, including gathering essential information (e.g., medical history, demographics, insurance details).
• Ensure accurate entry of patient information into the company’s EMR system and other relevant databases.
• Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
• Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
• Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Assist clients in accessing CHHA, MLTC, and PCA services.
• Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.
• Serve as the primary point of contact for patients, families, and referral sources to answer questions and provide updates regarding the intake process.
• Maintain confidentiality and ensure compliance with HIPAA and other patient privacy laws.
• Escalate complex cases to the Intake Supervisor or Director of Intake for further resolution.

Skills

Home care intake

Communication skills

Organization

MS Office

HHA Exchange

Tools

HHA Exchange

Microsoft Office

Job description

Care & Help Home Care, LLC is seeking an Intake Specialist to manage the patient intake process, gathering essential information and overseeing enrollment for new patients in our Philadelphia-area home care services.

The role involves direct interaction with patients, families, healthcare providers, and insurers to ensure a smooth, compliant enrollment and timely care transitions from the start.