Bilingual Intake Officer 12:00PM-9:00PM

ADP, Inc.; Houston (TX); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Full benefits package

Competitive pay

Job summary

ADP, Inc. in Houston, TX is seeking a Bilingual Intake Officer to support clients by conducting initial assessments, gathering information, and guiding them through available resources.

This full-time role requires speaking English and Spanish and delivering accurate documentation. You will collaborate with teams to ensure smooth client transitions, maintain confidentiality, and contribute to overall client satisfaction in a fast-paced environment; the job offers full benefits and competitive

Qualifications

• Fluency in English and Spanish.
• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Clerical skills.

Responsibilities

• Conduct initial intake interviews with clients to assess their needs and eligibility for services.
• Gather and document relevant information from clients, ensuring accuracy and confidentiality in all records.
• Provide clients with information about available resources and services, guiding them through the intake process.
• Collaborate with other team members and departments to ensure a seamless transition for clients.
• Maintain up-to-date knowledge of resources and services to effectively assist clients.

Skills

Bilingual English/Spanish

Interpersonal communication

Clerical skills

Education

High school diploma or equivalent

Associate's degree or higher

Tools

CRM software

Multiline phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Intake Officer 12:00PM-9:00PM

Full Time 846 N Loop Houston, TX, US

30+ days ago Requisition ID: 1030

Salary Range: $17.00 To $25.00 Hourly

About the Role:

The Bilingual Intake Officer plays a crucial role in facilitating effective communication between clients and the organization, ensuring that all individuals receive the necessary support and services. This position involves conducting initial assessments, gathering relevant information, and providing resources to clients. The officer will be responsible for maintaining accurate records and documentation of client interactions, which is essential for tracking progress and outcomes. By fostering a welcoming and inclusive environment, the Bilingual Intake Officer helps to build trust and rapport with clients from diverse backgrounds. Ultimately, this role contributes to the overall mission of the organization by enhancing client engagement and satisfaction.

Minimum Qualifications:

• Fluency in English and Spanish.


• High school diploma or equivalent.


• Strong interpersonal and communication skills.


• Clerical skills.

Preferred Qualifications:

• Experience in a customer service setting.


• Experience with a mult-line phone system.


• Associate's degree or higher in a relevant field.


• Ability to work in a fast-paced environment.

Responsibilities:

• Conduct initial intake interviews with clients to assess their needs and eligibility for services.


• Gather and document relevant information from clients, ensuring accuracy and confidentiality in all records.


• Provide clients with information about available resources and services, guiding them through the intake process.


• Collaborate with other team members and departments to ensure a seamless transition for clients.


• Maintain up-to-date knowledge of resources and services to effectively assist clients.

Skills:

The required skills of bilingual communication are essential for effectively engaging with clients from diverse backgrounds, ensuring that they feel understood and supported. Strong interpersonal skills are utilized daily to build rapport and trust with clients, which is vital for successful intake processes. Attention to detail is necessary for accurately documenting client information and maintaining confidentiality. Preferred skills, such as experience in customer service, enhance the officer's ability to navigate complex client needs and provide appropriate resources. Additionally, familiarity with CRM software prgorams streamlines the documentation process, allowing for more efficient service delivery.

WE OFFER A FULL BENEFITS PACKAGE AND COMPETITIVE PAY!